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Managed WordPress hosting FAQ for your next move

Managed WordPress hosting FAQ answers help you choose a plan, move your site, and understand ongoing support. NowHosted includes free migration with zero downtime on every plan, soft visit limits without overage fees, and full backup export. Read the details below before choosing your subscription or preparing a migration.

Migration

  • No. Free white-glove migration has zero downtime on every plan. We copy the site to staging, test it, and use a DNS cutover with low TTL. Your existing site serves visitors while the copy is prepared. Read the website migration process before arranging the move.

  • The staging copy gives us a place to find and address migration issues before DNS cutover. Review important pages, forms, and checkout behavior during testing. If you notice an issue after the move, email [email protected] with the site URL and what happens so we can investigate the migration with you.

  • Yes. Business, Agency, and Scale include free white-glove migration. The move includes a staging copy, testing, and DNS cutover with low TTL. Compare the WordPress hosting plans to choose capacity and ongoing support rather than a separate migration package.

  • No. You can export a full backup at any time and cancel at any time. Your account access continues until the end of the paid period. Keep your exported files and database together so you have the material needed for a move to another host.

Plans and billing

  • Hosting requires a paid subscription. You can use the free one-time hosting audit without a card before choosing a plan. Free migration is included on every hosting plan. The audit reads your public site and reports measurements without changing it.

  • Yearly billing saves 50 percent compared with monthly billing. Business is 24 USD per month billed as 288 USD per year, Agency is 74 USD per month billed as 888 USD per year, and Scale is 199 USD per month billed as 2,388 USD per year. The yearly subscription renews automatically until cancelled.

  • Business costs 49 USD per month for 3 sites, 100k monthly visits, and 30 GB storage. Agency costs 149 USD per month for 20 sites, 600k monthly visits, and 150 GB storage. Scale costs 399 USD per month for 60 sites, 2M monthly visits, and 500 GB storage. Visit allowances are soft limits.

  • Visits measure visitor traffic to your hosted sites, separately from storage and site counts. Monthly allowances are soft limits, with no visit overage fees. If your traffic exceeds the allowance, we suggest a plan upgrade. Email [email protected] for the counting rules, including how repeat requests and bot traffic are treated.

  • Yes. You can maintain your own client billing relationship. Agency and Scale include a white-label client portal with your logo and client billing transfer. Review hosting for agencies to see the portal, team roles, and tools for managing client sites.

  • Card billing is available on every plan. Scale also supports invoice billing and purchase orders for procurement requirements. Email [email protected] with your account email and billing requirements if you need to arrange invoice billing or discuss a purchase order.

  • Yes. You can change plans as your site portfolio, traffic, storage, or support needs change. Compare the capacity and features before choosing the new plan. Email [email protected] to confirm the effective date and billing treatment for your account before making the change.

  • You can cancel at any time to stop subscription renewal. Email [email protected] from your account email to request cancellation. Access continues until the end of the paid period. Export a full backup before that period ends if you need to keep or move the site.

Platform and support

  • Yes. Business covers WordPress, WooCommerce, and PHP sites. Agency and Scale also support Laravel, Node, and Next.js apps, plus apps exported to Git from AI app builders. Managed n8n, Odoo, and Nextcloud instances run as apps on Agency and Scale. See web application hosting for application options.

  • Server regions are North America, Europe, and Asia-Pacific. You choose a region per site. Choose according to your audience and data handling requirements, and review cloud hosting for the region choice alongside containers, CDN, and edge caching.

  • Every plan includes daily off-site backups and one-click restore. Business keeps daily backups for 14 days, Agency for 30 days, and Scale for 90 days. Scale also includes hourly backups for WooCommerce. Restoring a backup returns the site to that recovery point, so review newer orders or changes before restoring.

  • Business includes email support. Agency includes priority support. Scale includes 24/7 priority support with a 15-minute first response. First response means the initial reply, rather than a guaranteed resolution time. Email [email protected] with the site URL, your account email, and what you see.

  • Yes. Every plan includes one-click staging so you can review a site copy before changing the live site. Test the pages and business tasks affected by the change. The WordPress hosting platform brings staging together with backups and deployment tools.

  • Every plan includes PHP 8.3 and 8.4, SSH, Git deploy, and WP-CLI. Agency and Scale add Node and Laravel apps alongside their team tools. Choose a plan that covers the application you run and the access roles your team needs.

  • The free one-time audit measures TTFB, DNS and TLS time, HTTP version, TLS certificate expiry, compression, cache and CDN detection, CMS and PHP detection, and security headers. Enter the site URL, choose its type and region, and review the report. The audit is read only and requires no card.

Security and compliance

  • Every site has an isolated container, free SSL, malware scanning, and a WAF. Every plan also includes daily backups and uptime monitoring every minute. Review hosting security alongside your own application permissions, plugin choices, and data handling responsibilities.

  • Yes. Email [email protected] to request a signed data processing agreement. Include your account email and the hosting requirements under review. A DPA addresses processing responsibilities for hosted personal data and supports your own assessment of the service.

  • Agency and Scale include owner, developer, billing, and client roles. Scale adds SAML SSO and an audit log. Assign access according to the work each person needs to do and review it when team responsibilities change.

  • No plan includes an uptime SLA or service credits. Every plan includes uptime monitoring every minute. Scale adds a named on-call contact and 24/7 priority support with a 15-minute first response.

  • Scale includes a security questionnaire pack. Email [email protected] with your account email and the questionnaire requirements. Use the pack together with the security controls, region selection, and DPA when reviewing hosting against your organization's requirements.