NowHosted support for your site and account
NowHosted support is available by email for site moves, account questions, billing, and security reviews. Send your site URL, account email, and a description of what you see. Business includes email support, Agency adds priority support, and Scale includes 24/7 priority support with a 15-minute first response.
Send your question by email
[email protected]Email [email protected] for help with NowHosted. Use this contact for an existing account or a question before choosing a subscription. Include enough context for the support team to understand the site or account involved.
Help us understand what you see
Include the site URL, the email associated with your account, and what you see when the issue occurs. Describe what you expect to happen and the steps that lead to the issue. For a migration or billing question, explain the outcome you need. Keep passwords, confirmation codes, and payment card details out of the message.
- Site URL.
- Account email.
- What you see and what you expect.
- Steps that lead to the issue, if relevant.
Ask about the part of hosting you need
We help with migration questions, plan and billing questions, DPA requests, and security questionnaires. Use the website migration guide to prepare for a move, compare WordPress hosting plans for capacity and billing options, or read about hosting security before sending review requirements.
For a site move, identify the site and its application type. For billing, identify the account and whether the question concerns a subscription, invoice, or purchase order. For a DPA or questionnaire, describe the documents your review needs. The security questionnaire pack is included on Scale, which also supports invoice billing and purchase orders.
Know the support included in your plan
Business includes email support. Agency includes priority support. Scale includes 24/7 priority support with a 15-minute first response. The first response is the initial reply, and resolution depends on the issue and the information needed to investigate it. Business and Agency do not have a stated first-response time.
Business
Business includes email support.
Agency
Agency includes priority support.
Scale
Scale includes 24/7 priority support with a 15-minute first response.
FAQ
-
Email [email protected] with your site URL, account email if you have an account, and the application you want to move. Free migration is included on every plan.
-
Yes. Request a signed DPA at [email protected]. Include your account email and the processing requirements under review. Use the same contact for security questionnaire questions.
-
The 15-minute first response is included with 24/7 priority support on Scale. Business includes email support, and Agency includes priority support.